REFUNDS, RETURNS & EXCHANGES
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Samivy Luxe reserves the right to change its payment procedures at any time without prior notice to you.
Due to the exclusivity and limited availability for some of our items, all sales are considered FINAL upon receipt of payment unless it falls under fault of SAMIVY LUXE. ALL SALE ITEMS ARE FINAL SALE - NO EXCEPTIONS. We do not provide refunds, however, exchanges are accepted within 7 days. See details below:
- Returns/exchanges must be requested within 7 days from the shipment received date. Please include a note with you return stating reason for return and order number.
- All returns will be refunded via store credit which can be used immediately.
- Returns received more than 7 days after the date of shipment received will be refused and returned to sender. NO EXCEPTIONS!
- All items being returned must be unworn with tags attached with no sign of wear or odor. Shoe boxes must not be used as the return shipping box. Damaged shoe boxes with shipping labels and/or tape applied to the box will not be issued a full refund.
- com has full authority to refuse a return/refund if the returned merchandise that does not meet the standards of new or unused condition with original, undamaged boxes and hangtags, or our return policy
- You will be responsible for covering the shipping costs to return your items unless the return falls under the fault of SAMIVY LUXE.
- We recommend using a trackable service such as USPS flat-rate shipping.
- Bodysuits, swimwear, and sale items will NOT be accepted - FINAL SALE!
- Refunds will ONLY be processed in the original form of payment used on the initial order when a return falls under the fault of SAMIVY LUXE. Please allow 5-10 business days for the credit to appear on your statement. We will process the refund within 5-7 business days once it is received by our Distribution Center.
- If we sent you a wrong or defective item, please contact us ASAP at shopsamivyluxe@gmail.com. You must attach a photo of the defective item in your email along with your order number. Once we've received your email, we will respond to you with instructions to mail back your defective item free of charge. Defective orders will be fully refunded including any shipping charges that were applied. Defective orders may be returned for a full refund or replaced for the same style and reshipped free of charge. Replacements are subject to availability.
- SAMIVY LUXE is not liable for any returned packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Contact USPS directly, should your return become lost or stolen.
- If you were not available to receive / sign for your package, you will be responsible for contacting your local USPS to schedule re-delivery or pick up your shipment at your local USPS office. If you do not pick up your shipment in a timely manner or schedule re-delivery, USPS will ship your package back to us. We will notify you once we receive your shipment. If you wish to receive the shipment again, you will be responsible for any shipping costs that apply to re-ship your order.
Contact US
2101 Lake Debra Dr, Florida, USA 32835
Email Us : samivyluxehelp@gmail.com
Tel: 407-337-9775